Q: How do I become an authorized dealer, and what are the requirements?

Apply via “Become a Dealer” (company details, territory, demo capabilities, references, tax/resale docs). We prioritize: A staffed showroom with private-demo capability Proven high-end sales/service history (installation, calibration) Territory fit (USA/Canada only) and brand portfolio alignment Commitment to display/demo key models per brand We’ll review your application, schedule a brief call, then share program terms and onboarding steps.

Q: What’s the policy on territories, online sales, and pricing (MAP)?

Territories: We assign protected or preferred territories by brand to avoid channel conflict. Cross-border sales (US↔CA) and out-of-territory poaching are prohibited. Online: eCommerce is allowed by prior approval and must follow brand presentation standards (no marketplaces, no unauthorized discounting). MAP: Minimum Advertised Price is strictly enforced. Promotions require written approval. Repeated violations jeopardize authorization.

Q: What are the opening-order and demo/display expectations?

Programs vary by brand, but a typical opening package includes: Speakers: One core demo (e.g., Clarisys Piccolo/Studio; Tobian 12 or 10 Signature) Electronics/Source: One anchor source (e.g., Pink Faun Scion or 2.16 ultra) and amplification suited to your room size (e.g., Block Audio or Tobian amps) Infrastructure: A reference rack (ICTRA PROTO/KEO/ITO) and a matched cable loom (Signal Projects) We offer demo accommodations (discounts, bundles, or show credits) detailed in your dealer agreement. Floor models must be kept in demo-ready condition.

Q: How do ordering, lead times, terms, and logistics work?

Ordering: Submit POs to your brand rep or portal. Custom finishes/configs are build-to-order. Lead times: Vary by brand/model; ETAs confirmed at order and updated proactively. Payment terms: Defined per account (deposit or net terms upon approval). Shipping/Delivery: Freight options to your showroom or white-glove to client. Inspect on arrival; report transit damage within the stated window. DOA/RMA: Contact support with serials, photos, and a brief fault description; we’ll issue an RMA and coordinate parts, repair, or replacement under warranty.

Q: What marketing, training, and after-sales support do you provide?

Leads & Launches: We route local inquiries to authorized dealers and invite you to new-product launch events. Assets: Brand-approved photos, copy blocks, specs. Training: Remote and on-site product trainings; setup/playbook guides for demos. Events: Support for dealer nights and show participation (loaners when available). Service/Warranty: You’re the first line for client care; we provide parts, documentation, and factory support.

Question 1

How do I become an authorized dealer, and what are the requirements?

Accepted Answer

Apply via “Become a Dealer” (company details, territory, demo capabilities, references, tax/resale docs). We prioritize:

A staffed showroom with private-demo capability
Proven high-end sales/service history (installation, calibration)
Territory fit (USA/Canada only) and brand portfolio alignment

Commitment to display/demo key models per brand We’ll review your application, schedule a brief call, then share program terms and onboarding steps.

Question 2

What’s the policy on territories, online sales, and pricing (MAP)?

Accepted Answer

Territories: We assign protected or preferred territories by brand to avoid channel conflict. Cross-border sales (US↔CA) and out-of-territory poaching are prohibited.
Online: eCommerce is allowed by prior approval and must follow brand presentation standards (no marketplaces, no unauthorized discounting).
MAP: Minimum Advertised Price is strictly enforced. Promotions require written approval. Repeated violations jeopardize authorization.

Question 3

What are the opening-order and demo/display expectations?

Accepted Answer

Programs vary by brand, but a typical opening package includes:

Speakers: One core demo (e.g., Clarisys Piccolo/Studio; Tobian 12 or 10 Signature)
Electronics/Source: One anchor source (e.g., Pink Faun Scion or 2.16 ultra) and amplification suited to your room size (e.g., Block Audio or Tobian amps)

Infrastructure: A reference rack (ICTRA PROTO/KEO/ITO) and a matched cable loom (Signal Projects) We offer demo accommodations (discounts, bundles, or show credits) detailed in your dealer agreement. Floor models must be kept in demo-ready condition.

Question 4

How do ordering, lead times, terms, and logistics work?

Accepted Answer

Ordering: Submit POs to your brand rep or portal. Custom finishes/configs are build-to-order.
Lead times: Vary by brand/model; ETAs confirmed at order and updated proactively.
Payment terms: Defined per account (deposit or net terms upon approval).
Shipping/Delivery: Freight options to your showroom or white-glove to client. Inspect on arrival; report transit damage within the stated window.

DOA/RMA: Contact support with serials, photos, and a brief fault description; we’ll issue an RMA and coordinate parts, repair, or replacement under warranty.

Question 5

What marketing, training, and after-sales support do you provide?

Accepted Answer

Leads & Launches: We route local inquiries to authorized dealers and invite you to new-product launch events.
Assets: Brand-approved photos, copy blocks, specs.
Training: Remote and on-site product trainings; setup/playbook guides for demos.
Events: Support for dealer nights and show participation (loaners when available).
Service/Warranty: You’re the first line for client care; we provide parts, documentation, and factory support.

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FAQ's for Dealers